Refunds, Returns & Exchange Policy

We want you to love your purchase. Since each item is custom-made and printed on demand, please review our policies below before placing your order.

1. Defective or Damaged Items

• If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue.

• Once verified, we will provide a replacement or a refund, depending on your preference.

2. Wrong Size or Dissatisfaction

• As all items are printed specifically for you, we do not accept returns or exchanges for wrong size selection, color preference, or change of mind.

• Please refer to our size charts and product details carefully before placing your order.

3. Returns in Transit / Undelivered Orders

• If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, it will be stored in our facility for 100 days.

• We can re-ship the order once you confirm the correct address (additional shipping charges may apply).

4. How Refunds Work

• Approved refunds will be processed to your original payment method. Please allow 5–7 business days for the amount to reflect, depending on your bank/payment provider.

5. Exchanges

• We do not offer direct exchanges. If you’d like a different size or product, please place a new order.

6. Contact Us

For any issues with your order, email us at support@konnaire.com with your order number and details. We’re here to help!